Director, Client Education and Learning

Job Locations Global Opportunity
Job Post Information* : Posted Date 1 month ago(1/15/2021 4:55 PM)
Job ID No.
Number of Openings
Location : Location
Global Opportunity-
Location : Address
Regular Full-Time


eResearchTechnology (ERT) provides unparalleled service and reliable solutions with a common purpose - to ease the challenges of product safety and testing efforts while improving and saving lives. Our important work sets the industry standard. Our team provides proven scientific and regulatory leadership to biopharmaceutical and medical device companies around the world. Our global clients rely upon our expertise - across Cardiac Safety, Respiratory research, ePRO, and Consulting Solutions - to expedite their clinical research studies and empower them to make their expert decisions, more quickly and accurately, related to their product development and approval efforts.


Our global company is growing. Our aim is to lead clinical studies to success and to make a contribution to public health.  We identify and reward great talent. We're refreshingly friendly and our teamwork is unrivaled.


Join us as our Director, Client Education & Training! You will lead and organize our global Client E&T department and promote a productive and positive relationship all parties (internal and external).


Direct and shape ERT's client training programs. Build on our virtual training strategy for ERT including e-learning. Oversee the activities ofthe global E&T team. Serve as a point of reference, guide and mentor for team managers. 


In this role, you will

  1. Manage and organize our Client E&T department in a way that all trainees receive a modern and unique training experience involving face to face as well as virtual offerings. Responsible for the design, planning, implementation and delivery of reusable training programs to ERT clients (as well as ERT staff, specifically for ERT offerings, devices systems and program lines).
  2. Develop and execute a virtual training program with e-learning offerings, video trainings, web based trainings etc.
  3. Conduct ongoing client training needs-analyses. Coordinate with other client-facing ERT departments to find opportunities to continue building Customer Satisfaction.
  4. Oversee tactical aspects required for the team to develop and deliver training, including scheduling & coordination of training programs.
  5. Manage and monitor the department's budget.
  6. Direct the hiring, orientation and development plans for all staff in close cooperation with the heads of the various ETD business lines and e-learning.
  7. Assure documentation within the department and in accordance with QA guidelines, including SOPs, SWIs, training and training records.
  8. Key member of the Project Assurance process. Ensure staff are communicating across departmental boundaries.
  9. Maintain and report department metrics and performance to assure client satisfaction and continued process improvement.
  10. Design and maintain an effective customer feedback program to track and trend effectiveness and satisfaction of training courses with the aim to further improve ERTs overall training offerings.
  11. Meet with clients to understand requirements as well as respond in a timely manner on client conerns.
  12. Other duties may include:
    • Provide support for internal and external audits as it relates to Education and Training.
    • Support the development of new device and service offerings using the Voice of Customer.
    • Participate in industry professional organizations, seminars, and other key venues to promote ERT.
    • Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. This job description and any attachments do not constitute or represent a contract.


Our ideal candidate will offer

  • Bachelor Degree or higher from an accredited University or equivalent.
  • 10 years’ experience in the pharmaceutical or e-clinical industry required, including a minimum of 5 years in a leadership or upper management position leading large global and remote teams of internal staff as well as external consultants
  • Extensive experience in training and e-education technologies as well as hands on experience with on hands training sessions in form of large audiences (up to several hundreds).
  • Mature personality, feeling comfortable in standing in front of such a big audience.
  • Very good English language skills verbally as well as written; while not required, additional language skills are helpful, especially French, Spanish, Japanese, or German
  • Health, science, related educational specialty helpful. Health related clinical experience helpful.
  • Ability to understand and anticipate the needs of the customer and to provide solutions and recommendations on the conduct of training as it applies to the customer’s needs, including scenario planning and alternative methods of instruction.
  • Position requires global travel up to 25%.


What we can offer you:

  • Great perks with generous paid time off program
  • Collaborative team environment
  • Womens Leadership Network
  • Diversity Council
  • Community Outreach and Wellness initiatives
  • Rewarding work - you'll know you're making a difference here at ERT!


ERT is a growing and rewarding place to advance your career, especially for those who are passionate about finding solutions that improve lives – or save lives – for millions of people around the world. Our success starts with caring and collaborative people, from the recent college grad who’s just getting started to the seasoned professional with a wealth of knowledge, skills and experience. Together, we’re making a difference.

ERT is an equal opportunity employer and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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